Privacy Policy

Last updated: 10 September 2026

This Privacy Policy explains how Alex Creative Artist (“we”, “us” or “our”) collects, uses and protects personal information when you use alexcreative.gallery, contact us, book an event or place an order.

1. Who we are

Alex Creative Artist is responsible for the personal information collected through this website. If you have a question about this policy or how your information is used, please contact us through our Contact page.

2. Information we may collect

Depending on how you use the website, we may collect information such as your name, email address, telephone number, billing or delivery address, order and event-booking details, messages you send to us, and technical information such as your IP address, browser type and information recorded for website security and operation.

When you make a payment, your payment information is handled by the payment provider made available at checkout. We do not store your full debit or credit card details on this website.

3. How we use your information

We use personal information to process and fulfil orders, manage event bookings, respond to enquiries, provide customer service, keep appropriate business and accounting records, protect the website from fraud or misuse, maintain and improve the website, and send marketing communications only where you have chosen to receive them or where the law otherwise permits us to do so.

4. Our lawful bases

We process personal information where it is necessary to perform a contract with you, to comply with a legal obligation, for our legitimate interests in running and protecting the business and website, or where you have given consent. Where we rely on consent, you can withdraw it at any time.

5. Who we may share information with

We do not sell your personal information. We may share information only where necessary with trusted service providers that help us operate the website and business, including website hosting and technical-support providers, payment processors, delivery providers where physical artwork is being supplied, and professional advisers or public authorities where we are legally required to do so.

Payments may be processed by providers such as WooPayments/Stripe or PayPal, depending on the payment method you choose. Those providers process payment information under their own privacy terms.

6. How long we keep information

We keep personal information only for as long as it is reasonably needed for the purpose for which it was collected, including completing orders and event bookings, dealing with enquiries, resolving disputes and meeting legal, tax and accounting requirements. Different types of information may therefore be kept for different periods.

7. Cookies

The website uses cookies and similar technologies where needed for functions such as the shopping basket, checkout, security and site preferences. If we use non-essential analytics or marketing cookies, we will ask for consent where required. You can also control cookies through your browser settings.

8. Keeping your information secure

We take reasonable technical and organisational measures to protect personal information. However, no website or internet transmission can be guaranteed to be completely secure.

9. International data transfers

Some of the service providers used to operate the website or process payments may process information outside the United Kingdom. Where this happens, we expect appropriate safeguards to be used in accordance with applicable data-protection law.

10. Your data-protection rights

Depending on the circumstances, you may have rights to ask for access to your personal information, correction of inaccurate information, deletion of information, restriction of processing, objection to certain processing, or transfer of information. You may also withdraw consent where processing is based on consent.

To exercise any of these rights, please contact us through the Contact page. We may need to verify your identity before dealing with a request.

11. Complaints

If you are unhappy with how we have used your personal information, please contact us first so we can try to resolve the issue. You also have the right to complain to the UK Information Commissioner’s Office (ICO) at ico.org.uk.

12. Changes to this policy

We may update this Privacy Policy from time to time to reflect changes to the website, our services or legal requirements. The date at the top of this page will show when it was last updated.